Sitel is an outsource company based in the “Music City” of Nashville, Tennessee. Being a long-time virtual solutions provider, Sitel offers a wide range of work from home customer service jobs, including technical support, call center jobs from home, healthcare, financial and accounting assistance, and much more. Unlike most call center companies, Sitel stands out as a very loyal and generous employer that provides its employees with a stability, fulfilling work experience and plentiful benefits.
What does a Sitel customer service agent do?
As a customer service agent, your part will be to handle inbound customer service calls that involve many job activities, such as billing inquiries, giving information or advice about account or product, service or orders, installation scheduling, technical support, etc. Basically, the type of work you’ll be doing depends on the client’s needs and desires. Almost all home-based positions involve sales. You will have to engage customers into buying a specific product/service focusing on its benefits. Occasionally, you may be asked to do articles creation as well as email or account management.
What is the work schedule?
Whether you are on a full-time or part-time job position, Sitel expects all workers stay fully committed to the work tasks on equal terms. This means the work schedule is fixed and employees follow a 5-day week schedule. However, schedules for each customer service position vary depending on what the client wants.
The qualifications required to work as a customer service agent for Sitel are:
- Former work experience in specific industry
- High self-motivation
- Ability to work independently
- Excellent communication skills
- Fluency in English and/or other foreign language(s)
- Ability to work with several computer applications and maintain a conversation with a customer at the same time, i.e. you need to be good at multitasking
- High typing speed (25 to 30 words per minute)
- Age 18 and above
- High school diploma (education certificates and other accomplishments will be also an advantage)
System & technical requirements for your home office
Your work requires full concentration, therefore, you need to maintain a distraction-free and quiet home office environment. Typically, you’ll need a fast computer running Window 7 or 8 (Sitel does not support Apple/Macintosh computers) and broadband Internet connection. You can’t work from a local coffee shop, only from your home office IP address. Also, you’ll need basic home phone line, including traditional phone lines and/or cable based (Comcast, Verizon, etc.). Sitel doesn’t allow using VoIP service such as Skype, Vonage, or magicjack. You will have to download specialized company software to be able to work on projects.
For more detailed information on computer configuration requirements, make sure to visit the Frequently Asked Questions page.
How to find the open job positions?
If you desire to take on the home customer service path, explore Sitel’s vacant positions and apply for the one that ideally suits your goals and interests. Go to Sitel Careers page and explore the new vacancies. You have the option to manage your job search by selecting different criteria. In the Job Category, for example, you can choose from call center agent positions to corporate staff, managerial or senior leadership positions. You are free to search jobs based on the functional area that interests you the most.
As you attempt to apply for a currently open position, you need to follow a few steps. Before you begin, they will ask you to agree with the terms set in the Data Privacy Statement. Make sure to read the terms before you move ahead.
In the first step, you’ll have to complete a simple online form requiring basic personal details like name, email address, phone number, country and city/town of current residence.
Step Two requires you to fill out a personal information form. In this part, you’ll have to give more detailed information related to your work and education history.
There will be some additional questions about:
- your age
- how many languages do you speak
- whether you have a criminal background
- former experience in specific industries like finance (banking, accounting, mortgages, loans), health care (nurse’s aide, medical forms, insurance forms), or booking reservations (car, hotel, airlines)
Note, the company will initiate a background check to make sure you have a clean criminal record and no drug or bad credit tags. You don’t have to pay anything for this.
Is there any training provided?
Once Sitel welcomes a new associate on board, he or she has to go through an online training program. Depending on the nature of the position, the training can last from 1 to 6 weeks and it is requires full commitment. Don’t worry, you’ll get paid for taking the training classes. It is very important that you attend all of them due to each class covers large amount of information that is vital for your project and work success. If you miss even one class, you risk to drop off the project. After you complete your training, you will be free to start working. You will have a coach assigned to you to guide you and provide help via phone, email or live chat.
How much does Sitel pay their customer service agents?
Depending on the type of position and the requirements you must meet, the pay rates vary. However, the average home custom service agent can make around $9 to $11 per hour.
Sitel pays their work form home customer service agents twice a week via direct deposit to your back account or debit card.
Is this a worldwide opportunity?
Sitel is a global online business solutions provider and maintains a wide range of call centers in a number of locations across the globe. However, Sitel hires home-based customer service agents only from the United States.
Is this an independent contractor or employee opportunity?
More good news, if you choose to work for Sitel, you’ll be hired as an employee and you’ll be able to enjoy many benefits such as health and dental benefits, travel discounts and more.
This company not only offers training but also pays you for the training hours. Working at Sitel will certainly help you enhance your knowledge in specific industry. This is also a good opportunity to gain customer service experience and perfect your communication skills, which will positively impact your career development. And jobs are not difficult to complete.
I’d say, if you are looking for a well-established company offering scam-free home-based positions, get your foot on the door. Many would find the pay rates of $9 per hour too low. I agree, this is not for everyone and the work schedule isn’t flexible, but I believe that this is something many stay-at-home parents want. Weigh everything well before deciding. In the meantime, you can look in on the feedback left on Glassdoor and Indeed.
To apply, please visit their careers page, choose the job that matches your experience and talents and enter the required information in the online form.
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What do you think about online customer service jobs? Do you have any existing experience working for Sitel? Please, leave your thoughts below!