Home-Based Reservation Sales Agent for Hilton Worldwide

reservation sales agent for Hilton Worldwide

Do you think you have the talents and knowledge to make a right fit in the travel industry? If so, you should definitely consider working as a home-based reservation sales agent for Hilton Worldwide. Such positions give good opportunities to enhance your experience in the travel business while having nice time working from your home.

About Hilton Worldwide

Hilton Worldwide is a global luxury hotel chain that enjoys over 96-year glamorous history in the hospitality business. In fact, people from around the world are quite familiar with the name “Hilton”. The hotel chain is named after its founder Conrad Hilton. In 1919 he launched his first hotel that consisted of 40 rooms in Dallas, Texas. Today, Hilton continues to be the cradle of innovation and success. Being one of the largest hotel chains, it provides a world of online job opportunities ideal for professionals who value the coziness of their home.

Job description

Basically, as a reservation sales agent for Hilton Worldwide, you’ll have to book hotel rooms via phone for individuals, groups, families and other kinds of guests. For this job, you will have to put in good use your communicative and persuasive sales abilities while interacting with various customers in a professional telephone manner and providing them with first-class service experience. The job is set in an entirely virtual environment.

Qualification requirements

Interested in becoming a home-based reservation sales agent for Hilton Worldwide, here are the general requirements you must meet:

  • at least 6 months former experience in a position that requires providing customer support
  • at least 1 year experience on a sales agent position
  • very good multitasking skills, ability to talk and type simultaneously
  • analytical and problem-solving thinking
  • high computer literacy
  • customer-focused with excellent interpersonal skills, you must get along well with all kinds of customers
  • strong English skills – listening, writing and speaking
  • high school diploma

And if you want to stand out from the crowd, these are the preferable qualifications for the dream candidate.

  • at least 6 months experience as a home-based worker; you must be well-organized with ability to perform well in a virtual work environment
  • have completed former training on a self-paced basis
  • sales-driven personality
  • experience minimum 6 months in the hospitality business
  • university degree, B.A. or higher (associate’s degree will be a big plus)
  • additional academic programs successfully passed

Technical requirements

In order to give their best performance, Hilton Worldwide home-based reservation sales agents are lucky to be provided with basic technical hardware equipment, including desktop terminal/hard drive, keyboard and mouse, headset that is compatible with HDD, flash drive, and Ethernet cable.

Furthermore, the approved candidate will be required to provide additional tech equipment:

  • Monitor
  • Landline phone with dial pad
  • Headset compatible with phone
  • Speakers
  • Webcam
  • Surge protector
  • Dedicated landline (no cellular phones, or VoIP phones)
  • high-speed internet line (wireless is not permitted)
  • Productive home office set in a noise and distraction-free area.

What is the work schedule?

You must be available to work from 20 to 29 hours per week. Something to have in mind, you will have to work on weekends and holidays from time to time.

Application process

To apply, go to the Work from Home page, find your desired job and press the Apply button. You’ll be asked to accept the Hilton Applicant Privacy Agreement. Then you’ll be asked to sign in. If you don’t already have an account, create one by filling an online form. Once you submit your application for the desired position, a recruiter will review it and if you meet the requirements, they will invite you to an interview through HireVue. Check your inbox for an email containing link to a video interview. Submit your interview and if everything goes well, they will reach you to give further instructions.

Is there any training provided?

There is a 6-week self-paced training program set in virtual environment so you can complete it from your home computer. For the average participant, this learning experience requires no more than 25 hours weekly engagement. Importantly, you must attend all modules from the training course and complete all assignments according to schedule.

How much does Hilton pays their home-based reservation sales agents?

The start pay rate for a home-based reservation sales agents is $9.00 per hour. You can earn between $180 and $260 per week.  However, once you finish with the mandatory training, you’ll be considered eligible to take part in Hilton’s iEarn incentive program. If you work hard and deliver great results, you can be promoted to top performer and benefit higher pay rates which will vary from $11.00 to $15.00 per hour. Sounds pretty promising.

Does Hilton Worldwide hire applicants from worldwide?

Only residents from select US states can apply and work from home as a reservation sales agent for Hilton Worldwide. They basically hires agents from the following states: Alabama, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming.

Is this an independent contractor or an employee opportunity?

You will work for Hilton as an employee and enjoy some social benefits, including health care and retirement as well as travel discount for you and your family members, paid time offs, etc.

Overall impression

The company has built an image of a strict and demanding but also loyal and generous employer. Hilton is one of the fewer grand companies offering numerous legitimate work-from-home jobs worldwide. If you meet the general requirements, you should definitely apply. This position will help your improve your interpersonal skills, enhance your experience with customers and broaden your knowledge in the hotel service business – you can take great advantage from these things for your further career. Plus, you’ll enjoy an employee status and many social benefits.

On the downside, you’ll have to work on weekends and holidays and the pay isn’t sufficient, but then again, you can grow to reach your full potential and get rewarded for the hard work. Before you make up your mind, don’t miss to check what current and former employees say about Hilton Worldwide on Glassdoor and Careerbliss.

My advice is to apply and see what happens. Good luck! If they hire you, feel free to share your thoughts with us.

Application link

To start the process, visit the Work from Home Jobs section on their official site.

How do you feel about working remotely as a reservation sales agent? If you or a friend of yours have any existing experience on such position at Hilton Worldwide, please share it in the comments below.  

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