Work as a Chat Support Agent for Dealertrack

chat support agent for dealertrack

Founded in 2001, today Dealertrack Technologies is internationally recognized as one of the largest leading providers of innovative and reliable digital solutions in the automotive retail industry. The company is renewed for the cutting-edge products designed for the purposes of automotive retail businesses of any size. From time to time, Dealertrack offers live chat support jobs that are suitable for freelancers who value flexible work schedules set in a comfortable home environment.

Work Description

Basically, as a chat customer service representative of Dealertrack, your part will be to effectively handle incoming requests via chat from current customers and prospective clients within the automotive industry. This job involves engaging in live chat sessions with people who look for specific information regarding a product, service or automotive retailer. You must interact with the clients and customers in a polite timely manner and provide them with proper assistance. To do your job well, you may ask people clarification questions to make sure you have understood their needs.

Qualification Requirements

The successful chat support agent applicants must meet the following requirements:

  • strong command of English, written and spoken
  • excellent web research skills
  • high typing speed (30 words per minute)
  • near perfect communication skills
  • ability to perform well while working under pressure
  • patience and ability to handle with annoying people
  • former experience in the automotive industry
  • high school diploma or high academic degree
  • general computer knowledge – must work well with Microsoft Windows products.

System and Technical Requirements

To be able to work as a chat support agent for Dealertrack, you need to meet several requirements. First, you must have a fast working computer (Dealertrack recommends using a PC) running Microsoft Windows OS (version Vista, Windows 7 or Windows 8). A broadband Internet connection is an absolute must. Also, you need to use a particular web browser. Dealertrack platform supports Internet Explorer versions 9, 10, and 11. Although the company prefers chat agents use this particular browser, it’s totally fine to work with Chrome, and Firefox, but not until you’ve registered. Please note, you need to have installed Internet Explorer 9 or higher to access the system. This means, even if you are currently using Internet Explorer, you must check which version you have. Dealertrack platform functions properly with this particular browser.

As you attempt to register, will automatically detect the operating system and browser combination and access won’t be permitted for unsupported operating systems like Mac OS, Linux, iOS, Android and browsers like Safari. Also, you must install the Adobe Acrobat Reader version 7.0 or higher to be able to download documents and forms related to the job.

There are a few more recommendations regarding the font size and monitor resolution. You will find detailed information and instructions on the Dealertrack Site Requirements page.

Application Process

Go to the Career Opportunities page and explore the job openings. If you know exactly what position you want, use the keyword search option. For example, if you aim for a chat support agent position, type the word “chat” and see what results will come out. If the system gives nothing, then try using “support” or “customer support” as keywords. Once you’ve explored the list of positions, choose the one that interests you the most. Read carefully the description, responsibilities and requirements. If you think you are a good match, press the Apply button in the upper-right corner of the page. They will ask you to create an account.

Registration is simple. Fill out the online form with basic personal details including email address, your first and last name. To proceed further, you must accept the terms of Data Privacy Statement.  It’s advisable that you read it first although most people tend to skip this part. It won’t take long to read anyway, or you can just skim it to get the general idea.

Note, Dealertrack does not constantly look for chat support agents. When they do, they announce the new openings on the careers page, so if you are interested in this exact position, visit regularly their website to check for new job updates.

How much does Dealertrack pay their chat support agents?

There is no information available (at least not on their website) about pay rates.

Payment Method

According to a post on RealWaystoEarn, the company sends direct deposit to your bank account but that information is not confirmed.

Is this a worldwide opportunity?

Unfortunately, Dealertrack accepts applicants only from the US and Canada.

Will I be an Independent Contractor or an Employee?

You can work remotely for Dealertrack as an independent contractor.

Final words

Dealertrack Technologies is a legitimate fast-growing company. If you are based in Canada or the US, you can check in their website for new job postings. They do update their official page quite often and are active on Facebook, too. If you think that a chat support agent practice at Dealertrack will sharpen specific skills and enhance your experience to help reach another milestone in your freelance career, go for it. One final tip, it won’t hurt if you take a look on the feedback about Dealertrack left by former workers. There are plenty of reviews on Glassdoor. From what I’ve seen, the overall feedback is positive.

Application Link

To apply, sign in with your username and password. If you don’t have any yet, create an account and then apply to work as a chat support agent for Dealertrack.

How do you feel about working remotely as a chat service agent? If you or a friend of yours have any existing experience on such position at Dealertrack, please share it with us.

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